Frequently Asked Questions

An IT managed service provider is a company that provides IT services to other businesses. MSPs are responsible for managing and monitoring a company's IT infrastructure, including hardware, software, networks, and servers. MSPs typically offer a range of services, including infrastructure management, cloud services, security, data backup, and disaster recovery. 

Infosys Tech Solutions offers a range of infrastructure services, including server management, network management, storage management, virtualization, and desktop management. We can also provide hardware and software procurement and installation, and ongoing maintenance and support. 

We also offers a range of cloud services, including cloud infrastructure as a service (IaaS), platform as a service (PaaS), software as a service (SaaS), and cloud backup and disaster recovery. We can also help businesses migrate their existing applications and infrastructure to the cloud. 

We take data security very seriously and have multiple layers of security measures in place to protect our clients' data. This includes firewalls, intrusion detection and prevention systems, regular security audits, and employee training on data security best practices. We also provide our clients with regular security assessments and recommendations to help them maintain their own security measures. 

There is a range of disaster recovery services which we offer, including backup and recovery, business continuity planning, and disaster recovery testing. We work with our clients to develop a customized disaster recovery plan that meets their specific needs and ensures their IT infrastructure can be quickly restored in the event of a disaster. 

We use different tools and technologies to monitor and manage IT infrastructure, including network and server monitoring tools, remote monitoring and management (RMM) software, and automation tools. We have a team of skilled IT professionals who monitor our clients' infrastructure 24/7 to ensure it is running smoothly and efficiently. 

We are committed to providing excellent customer service and support to our clients. We offer 24/7 support and have a team of experienced IT professionals who can quickly respond to any issues or concerns. We also provide regular reports and updates to our clients to keep them informed about the status of their IT infrastructure and any issues we may be working on.